HealthLine Systems’ Clinical Partner Cleveland Clinic Hosts Call Center Leaders From Across the United States
San Diego, California (PRWEB) August 22, 2011
More than 150 healthcare call center leaders toured Cleveland Clinic’s Access to Care Call Center which was showcased during The 23rd Annual Conference of Healthcare Call Centers in Cleveland, Ohio. The Cleveland Clinic Access to Care Call Center co-locates first point of contact services including scheduling, transfers, physician-to-physician referral and Nurse On Call. The Access to Care call center also handles all main campus scheduling and scheduling at all Cleveland Clinic regional facilities.
Cleveland Clinic, consistently ranked as one of the nation’s top 10 academic medical centers, is HealthLine Systems’ clinical partner for contact center software solutions. Cleveland Clinic adult and pediatric clinical guideline protocols have been created by world-renowned physicians at Cleveland Clinic and are available exclusively from HealthLine Systems.
HealthLine CEO Dan Littrell commented: “We’re pleased that the nation’s healthcare call center leaders were able to experience first-hand the size, scope, and comprehensive capability of Cleveland Clinic’s Access to Care Call Center.” CEO Littrell continued: “As HealthLine Systems’ clinical partner, Cleveland Clinic’s Guideline Protocols are available in our EchoAccess™ call center solution. These proven protocols enable evidence-based clinical triage and can support post-discharge follow up calls to clarify care instructions, minimize medication errors and avoid costly readmissions.”
Together with HealthLine Systems’ EchoAccess™ call center solution, Cleveland Clinic Guideline Protocols provide compelling client advantages:
Evidence-based clinical protocols to triage to the least costly, clinically appropriate care
Addresses CMS Accountable Care Organization requirements for evidence-based medicine, patient engagement, coordination of care, systems to identify high-risk beneficiaries and individual care plans
Pre-surgical counseling calls performed by an RN using a survey checklist in EchoAccess
Can improve patient understanding, medication compliance, and clinical outcomes
Post-discharge follow-up calls
Can clarify care instructions, minimize medication errors, schedule follow-up appointments and avoid readmissions
Tailored nurse interventions for high risk patients and/or patients with chronic diseases
Can be managed to control costs and minimize readmissions for the 25% of patients who require 75% of resources
A proven track record
More than 190 pediatric and adult clinical guideline protocols developed in collaboration with Cleveland Clinic physicians and nurses
In use since 1991 in Cleveland Clinic’s Nurse on Call Program
More than 7 million calls triaged through the award-winning Cleveland Clinic Nurse on Call program
Unparalleled clinical expertise
Cleveland Clinic medical experts who review guideline protocols annually include more than 200 pediatric, family practice and internal medicine physicians
Physicians practice at Cleveland Clinic’s main campus and 14 Family Health Centers
Physicians recognized nationally and internationally for innovative care
About HealthLine Systems
HealthLine Systems offers EchoCredentialing, web-based credentialing and provider management software; EchoQuality, an integrated and comprehensive quality management software solution that supports patient safety and regulatory compliance initiatives and EchoAccess, healthcare’s first fully web-enabled contact center solution with a web-browser user interface. All product lines are offered as installed or EchoCloud solutions.
HealthLine Systems client base represents over a thousand distinguished healthcare organizations in 50 states, Canada and Mexico. Incorporated in 1985, HealthLine is privately held and based in San Diego, California. HealthLine is committed to provide peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation. For more information visit: http://www.healthlinesystems.com.
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